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dimanche 21 juin 2015

Info Post
By Elaine Guthrie


An enterprise that wants to have a competitive advantage over it competitors have to invest in information technology, these enable the firm to be in constant communication with their customers, suppliers and it employees. Effective communication in firm gives the firm an upper hand against other firms in the market. Being in constant communication with your customer builds a good relationship with clients, increases customer base, get more information on the customers and can predict with certainty their demand. Business environment where several telephones are interconnected and can enable for functions such as conference calling can be referred as a system. This is where a group of people who are interconnected can communicate simultaneously. Business phone systems Chicago is a lucrative business due to emergence of many small firms.

There are many options available to get into contact with your customers, employees or clients, but the most convenient one is a phone call. Emails, social media and text messages can also be used to communicate with the external environment but telephone communications still is most preferred for many firms.

Communication channel is a link by which voice or data are transmitted between sending and receiving devices in a network. A channel can use different kinds of telecommunications transmission media such as coaxial cable, fiber optics, twisted wire, terrestrial microwave, satellite and other wireless transmission.

It is not advisable for firms after carrying out business with them to discontinue communication with them, customer servicing is a strategy for business to retain customer base and to ensure their clients are always satisfied.

Apart from supporting firms life, the firm will have potential to expand and reach new prospective clients with ease through the use of telephone system. Some of the features of phones are caller ID, call waiting, voice mail services, enables conferencing, call forwarding and auto attendant. Some capabilities of the system include auto dialing, auto attendant, automatic distributor, call transfer, Call Park.

There are several systems available and they include key telephone whereby single line buttons are available for each telephone line. They started with wiring plans which had components like wiring, lamps, keys and telephone sets. Key was a bell based art where switching system could be controlled by a customer. This type was built based on several architectural principal that is the electronic shared, electromechanical and independent set.

To further emphasize on the important of telephone communication system, let assume an office which has no telephone installed, the likely hood of them being reached for services and inquiries becomes almost impossible. Communication channels link the senior personnel with their juniors and reduce bureaucracy in organization.

One of major benefit is the continuous service provided to customers. It is unlikely for a company to leave or do away with a customer after transacting business with them. The customer may have questions about the product sold to them or service.

This type allows for features to be added by use of software leading to customization according to clients needs. Then lastly hybrid telephone communication is commonly applied in financial sectors. Business people in city Chicago IL should view the technology as solution to cost reduction.




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