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mercredi 23 janvier 2019

Info Post
By Elizabeth Sullivan


When you have project to complete and you suddenly encounter issues completing your document, the first thing that you need to do is to save your file. If possible, keep a copy in a flash drive and also online so that if you need to switch computers, you can easily access the file. Restart the program and see what happens. If there is still an issue, you may need to get in touch with Office 365 support Minneapolis to troubleshoot the problem.

The software website has a section for customer service. You will first be presented with articles that may help you diagnose and solve the issue. If these are still not helpful, you will be asked to wait for a representative. Your wait time will depend on the number of service reps available and the number of customers waiting. To lessen your time spent on the phone, prepare all the important information that may be required such as the registration code and email address.

There are times that the chat queue is too busy that you do not have much time to wait for a rep. You also have an option to send your question through email. Do this also if you encountered the problem outside the software company's business hours. Expect that you have to wait for up to 24 hours before you get a response. For quicker resolution, include all the important details in your first email.

Many software companies have their own blogs and customer forums that also provide assistance. Common issues are likely discussed there so that they can make it easier and faster for customers to get resolution. If your problem has not been posted, create a new thread to ask for help. Aside from technical reps, computer savvy fellow users may give you some help on solving the problem.

If you have purchase the software from another store other than the publisher's, get in touch with them to inquire about your concern. The sales rep may only know the basics about the product so be careful not to demand a lot. This is still worth a try though since it is possible that the store has a tech expert who can guide you with using the product.

It is possible that the problem that you encountered is not software-specific. Recall if you have also been having issues with other products installed in your computer. If this is so, it is likely that your computer has a problem. It is possible that it is not compatible with the products or that it may need additional drivers to work. Still, some computer parts may need to be repaired or replaced.

Getting your computer repaired will require you to spend time going to the service center to drop off and pickup your system. You will also have to look for a backup computer to continue to work. Before doing this, ask a tech savvy friend who knows about basic troubleshooting. He may know how to get your system to work, or at least, be able to help you backup your files.

Computers are expected to become slower and less powerful after some time. Before your computer system even fails, regularly backup your files through removable drives and secure cloud storage. Having some knowledge in basic troubleshooting can also save you a lot from having to look for and hire someone to do this.




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