When is free something other than free? When HP dangles a totally free Nook offer, notes The Consumerist.
Not totally free
Whenever you see a deal for something free, be wary. Nothing is really free. Brian is a customer who got a new Ultrabook with a totally free Noon e-reader as part of a Cyber Monday sale. He was trying to find a laptop and needed the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Others have had same issue
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Obviously the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the machine.
Fine print states not free
The terms of the transaction showed that the Nook price was actually bundled with the HP price rather than really being a totally free product offered on top of the computer. The small print is where all the important data could be found.
The Nook cannot be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free is not always free. Read the fine print!
Not totally free
Whenever you see a deal for something free, be wary. Nothing is really free. Brian is a customer who got a new Ultrabook with a totally free Noon e-reader as part of a Cyber Monday sale. He was trying to find a laptop and needed the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Others have had same issue
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Obviously the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
The customer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the machine.
Fine print states not free
The terms of the transaction showed that the Nook price was actually bundled with the HP price rather than really being a totally free product offered on top of the computer. The small print is where all the important data could be found.
The Nook cannot be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free is not always free. Read the fine print!
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